|
|
|
|
| LEADER |
00882cam a22002772u 4500 |
| 001 |
BUGAP-004953 |
| 003 |
AR-TrUNPB |
| 007 |
ta |
| 008 |
150818s1990 sp r 000 0 spa d |
| 020 |
|
|
|a 8479780614
|
| 040 |
|
|
|a AR-TrUNPB
|
| 082 |
0 |
|
|a 658.568
|2 20
|
| 100 |
1 |
|
|a Zeithaml, Valerie A
|
| 650 |
|
7 |
|a ADMINISTRACION
|2 Unescot
|9 1252
|
| 650 |
|
7 |
|a CONTROL DE CALIDAD
|2 Unescot
|9 2286
|
| 700 |
1 |
|
|a Parasuraman, A
|
| 700 |
1 |
|
|a Berry, Leonard L
|
| 245 |
1 |
0 |
|a Calidad total en la gestión de servicios
|b = Delivering Quality Service /
|c Valerie A Zeithaml
|
| 260 |
|
|
|a Madrid :
|b Diaz de Santo, S. A.,
|c 1990
|
| 300 |
|
|
|a xiv, 256 p
|
| 490 |
0 |
|
|a Consultores en calidad total
|
| 500 |
|
|
|a Como lograr el equilibrio entre las percepciones y las expectativas de los consumidores
|
| 590 |
|
|
|a Registros migrados a formato MARC
|
| 942 |
|
|
|c BK
|
| 910 |
|
|
|a JP990825
|
| 999 |
|
|
|c 7320
|d 7320
|