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00736cam a22002412u 4500 |
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LIBRI-010109 |
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AR-CrUNPB |
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ta |
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170901s1992 sp r 000 0 spa d |
| 040 |
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|a AR-CrUNPB
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| 082 |
0 |
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|a 658.5/Z.15
|2 20
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| 100 |
1 |
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|a Zeithaml, Valarie A
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| 700 |
1 |
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|a Parasuraman, A
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| 700 |
1 |
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|a Berry, Leonard L
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| 245 |
1 |
0 |
|a Calidad total en la gestion de servicios :
|b como lograr el equilibrio entre las percepciones y las expectativas de los consumidores /
|c Valarie A Zeithaml
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| 255 |
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|a .5
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| 260 |
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|a Madrid :
|b Diaz de Santos,
|c 1992
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| 300 |
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|a xvi,256 p
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| 590 |
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|a Registros migrados a formato MARC
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| 650 |
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7 |
|a CONTROL DE CALIDAD
|2 Unescot
|9 2286
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| 942 |
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|c BK
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| 910 |
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|a ms990624
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| 999 |
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|c 61481
|d 61481
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