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armpun |
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|a Hayes, Bob E.
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1 |
0 |
|a Cómo medir la satifacción del cliente :
|b desarrollo y utilización de cuestionarios /
|c Bob E. Hayes
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| 250 |
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|a 2a. ed..
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| 260 |
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|a Barcelona :
|b Gestión 2000,
|c 1995
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| 650 |
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7 |
|a consumidores
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| 650 |
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7 |
|a marketing
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| 650 |
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7 |
|a marketing
|x investigaciones
|2 LEMB
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| 650 |
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7 |
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| 942 |
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|2 cdu
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| 945 |
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|a Lryt
|d 2010-08-19
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|d 214497
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