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00742cam a22002177i 4500 |
| 001 |
013901 |
| 003 |
armpun |
| 005 |
20240208121253.0 |
| 008 |
100819s1993####xx#a##########000#0#und#d |
| 040 |
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|a armpun
|c armpun
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| 080 |
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|a CD IRAM 658.8
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| 100 |
1 |
0 |
|a Zeithaml, Valarie A.
|9 22166
|
| 245 |
1 |
0 |
|a Calidad total en la gestión de servicios :
|b cómo lograr el equilibrioentre las percepciones y las expectativas de los consumidores /
|c Valarie A. Zethaml, A.Parasuraman, y Leonard L. Berry
|
| 264 |
|
1 |
|a Madrid :
|b Díaz de Santos,
|c 1993
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| 300 |
|
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|a xiv, 256 p.
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| 650 |
|
7 |
|a calidad total
|2 LEMB
|9 5819
|
| 700 |
1 |
0 |
|a Berry, Leonard L.
|9 22167
|
| 700 |
1 |
0 |
|a Parasuraman, A.
|9 22168
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| 942 |
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|c LB
|2 cdu
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| 945 |
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|a Lryt
|d CLI CLI
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| 999 |
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|c 12889
|d 205280
|