The Perception of the Library Staff Regarding the Implementation of a Quality Management System
The quality of the services provided by a library, as well as of any kind of service, depends on several factors: The user requirements (as defined in ISO), prior knowledge about the service, computer systems reliability, availability of resources, personnel qualifications, etc. But when providing t...
Guardado en:
| Autor principal: | Verde, Marcela |
|---|---|
| Formato: | Artículo revista |
| Lenguaje: | Español |
| Publicado: |
Facultad de Filosofía y Letras, Universidad de Buenos Aires
2014
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| Materias: | |
| Acceso en línea: | http://revistascientificas.filo.uba.ar/index.php/ICS/article/view/1058 |
| Aporte de: |
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