Analysis of satisfaction of river transport users with the Manaus moderna port service level

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Organizations are challenged to meet the needs of customers, who demand ever-higher levels of service without compromising the economic and financial viability of the enterprise. High levels of service demand high costs, a rule that also applies to the fluvial passenger transport practiced in the Am...

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Detalles Bibliográficos
Autores principales: Nascimento-e-Silva, Daniel, do Rego do Rego, Itarciana
Formato: Artículo publishedVersion
Lenguaje:Español
Publicado: Facultad de Filosofía y Letras, Universidad de Buenos Aires 2020
Materias:
users satisfaction
service level
transportation of passengers
logistics in the Amazon
satisfação de usuários
nível de serviço
transporte de passageiros
logística na Amazónia
Acceso en línea:https://revistascientificas.filo.uba.ar/index.php/rtt/article/view/9662
https://repositoriouba.sisbi.uba.ar/gsdl/cgi-bin/library.cgi?a=d&c=transter&d=9662_oai
Aporte de:
Repositorio Digital de la Universidad de Buenos Aires (UBA) de Universidad de Buenos Aires

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