Defenselessness it’s not just a matter of provision of services. Data production and metropolitan public transport network for passengers

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Metropolitan Area’s (RMBA for its Spanish acronym) collective public, offers to it’s users daily provision conditions that result in an unsatisfactory travel experience. Those who use the service not only don’t know which the existing ways are to make possible complaints, but also distrust the abili...

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Detalles Bibliográficos
Autor principal: Hernández, Candela
Formato: Artículo publishedVersion
Lenguaje:Español
Publicado: Facultad de Filosofía y Letras, Universidad de Buenos Aires 2020
Materias:
collective public transport
metropolitan area
users
claims entities
transporte público colectivo
región metropolitana
usuarios
reclamos
entes de control
Acceso en línea:https://revistascientificas.filo.uba.ar/index.php/rtt/article/view/9658
https://repositoriouba.sisbi.uba.ar/gsdl/cgi-bin/library.cgi?a=d&c=transter&d=9658_oai
Aporte de:
Repositorio Digital de la Universidad de Buenos Aires (UBA) de Universidad de Buenos Aires

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