Evaluation of service quality in cycling systems: identification of the main gaps that affect the perception of its users

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This article aims to propose a model for evaluating the quality of service provided by cycle systems, through the identification of the main gaps that affect the perception of cyclists. Through Factor Analysis, the attributes that make up the suggested scale to measure the quality of service of the...

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Autores principales: Guimarães Ribeiro Neto, Luiz, Alves Maia, Maria Leonor
Formato: Artículo publishedVersion
Lenguaje:Español
Publicado: Facultad de Filosofía y Letras, Universidad de Buenos Aires 2021
Materias:
cycle systems
bicycles
quality of service
sistemas cicloviários
bicicletas
qualidade do serviço
Acceso en línea:https://revistascientificas.filo.uba.ar/index.php/rtt/article/view/8555
https://repositoriouba.sisbi.uba.ar/gsdl/cgi-bin/library.cgi?a=d&c=transter&d=8555_oai
Aporte de:
Repositorio Digital de la Universidad de Buenos Aires (UBA) de Universidad de Buenos Aires

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