eGovernment Citizen Behaviour Evaluation Model (eGov – CIBEM)
The process of technological transformation is driving the need to redirect the internal management of public administrations and their interactions with citizens, while adhering to the principles of security, interoperability, and accessibility on a global scale. The true quality of public administ...
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| Formato: | Artículo publishedVersion |
| Lenguaje: | Español |
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Universidad de Buenos Aires, Facultad de Filosofía y Letras
2024
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| Acceso en línea: | https://revistascientificas.filo.uba.ar/index.php/ICS/article/view/14476 https://repositoriouba.sisbi.uba.ar/gsdl/cgi-bin/library.cgi?a=d&c=biblioinfo&d=14476_oai |
| Aporte de: |
| Sumario: | The process of technological transformation is driving the need to redirect the internal management of public administrations and their interactions with citizens, while adhering to the principles of security, interoperability, and accessibility on a global scale. The true quality of public administrations, in this context, resides in the management of knowledge to enhance electronic services and in fostering citizens’ literacy to ensure their effective use. This paper presents a method based on integrative models and a survey of 630 citizens, which has been employed to assess the level of knowledge, perception and usage that citizens have regarding e-Government, specifically in relation to the electronic processing of administrative procedures. The data are analysed using the correlation analysis method to establish relationships between variables, applying Pearson’s chi-square correlation coefficient and the analysis of descriptive statistics. The model provides adjustment mechanisms to improve its alignment with national and international directives on eGovernment and eAdministration.
ARK CAICYT: http://id.caicyt.gov.ar/ark:/s18511740/bn39nlt06
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