Innovation in E-Government Services: New Framework to Improve the Effectiveness and Efficiency of Citizen Service Processes and Public Management of Decision-Making – Case of ISO/IEC 20000-1 in Government
With the expansion of IT Services in public administrations and citizen demands on high 1 quality/performance in e-government solutions; it is imperative that Governments increase the effectiveness of public ITSM processes and improvement of ITSM project management through a support to the strategic...
Guardado en:
| Autor principal: | Cardozo Herrera, Pablo |
|---|---|
| Formato: | Objeto de conferencia |
| Lenguaje: | Inglés |
| Publicado: |
2017
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| Materias: | |
| Acceso en línea: | http://sedici.unlp.edu.ar/handle/10915/65809 http://www.clei2017-46jaiio.sadio.org.ar/sites/default/files/Mem/SIE/SIE-13.pdf |
| Aporte de: |
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