Adopting knowledge discovery in databases for customer relationship management in egyptian public banks

We propose a framework for studying the effect of KDD on CRM in the Egyptian banking sector. We believe that the KDD process and applications may perform a significant role in Egyptian banks to improve CRM, in particular for customer retention. Our believe is supported by the results of the field su...

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Detalles Bibliográficos
Autores principales: Kok, Joost, Khedr, Ayman
Formato: Objeto de conferencia
Lenguaje:Inglés
Publicado: 2006
Materias:
Acceso en línea:http://sedici.unlp.edu.ar/handle/10915/24213
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