FieldPlan: tactical field force planning in BT

In a highly competitive market, BT1 faces tough challenges as a service provider for telecommunication solutions. A proactive approach to the management of its resources is absolutely mandatory for its success. In this paper, an AI-based planning system for the management of parts of BT’s field forc...

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Autores principales: Kern, Mathias, Anim-Ansah, George, Owusu, Gilbert, Voudouris, Chris
Formato: Objeto de conferencia
Lenguaje:Inglés
Publicado: 2006
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Acceso en línea:http://sedici.unlp.edu.ar/handle/10915/23940
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Sumario:In a highly competitive market, BT1 faces tough challenges as a service provider for telecommunication solutions. A proactive approach to the management of its resources is absolutely mandatory for its success. In this paper, an AI-based planning system for the management of parts of BT’s field force is presented. FieldPlan provides resource managers with full visibility of supply and demand, offers extensive what-if analysis capabilities and thus supports an effective decision making process.