BPM and Socialization Tools Integrated to Improve Acquisition and Management of Information During Design and Execution of business processes : BPM-Social Tool: a proposal

The use of BPM (Business Process Management) has matured over the years, reaching high levels of acceptance and utilization. Despite this, there are still points that BPM does not fully resolve. One of the main limitations of the use of BPM is the lack of a complete acquisition of valuable informati...

Descripción completa

Guardado en:
Detalles Bibliográficos
Autores principales: Mennuto, Pablo, Meca Belahonia, Julio César, Bazán, Patricia Alejandra
Formato: Articulo
Lenguaje:Inglés
Publicado: 2021
Materias:
BPM
Acceso en línea:http://sedici.unlp.edu.ar/handle/10915/118023
https://journal.info.unlp.edu.ar/JCST/article/view/1401
Aporte de:
Descripción
Sumario:The use of BPM (Business Process Management) has matured over the years, reaching high levels of acceptance and utilization. Despite this, there are still points that BPM does not fully resolve. One of the main limitations of the use of BPM is the lack of a complete acquisition of valuable information during the design stage, taking place in contexts where communication between the stakeholders is not appropriate and it is not possible to fully collect essential data. At the execution stage, the participation of users has not been studied in depth to record detected problems or indicate improvements in business processes. The emergence and development of Web 2.0 opened a way to solve these problems. This work proposes to base how the socialization tools can solve current problems in BPM through a theoretical analysis added to the practical development of a socialization tool integrated to a BPMS (Business Process Management System).