The school library as seen by its users: the case of the library of Public School Isabel la Católica

The purpose of this paper is to evaluate the Library of the School Isabel La Católica through the vision provided by their users, including 5-12 year old students as well as teachers. Their views and perceptions have conducted a subjective evaluation based on the ServQUAL and LibQUAL+ models, that h...

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Detalles Bibliográficos
Autores principales: M. Ferrer, Linda; Universidad de Alcalá, Moscoso, Purificación; Universidad de Alcalá
Formato: Artículo Artículo revisado por pares publishedVersion
Publicado: Ediciones Complutense 2012
Materias:
School library; assesment; LibQual+; ServQUAL; information literacy; quality management; Isabel La Católica public school.
Biblioteca escolar; evaluación subjetiva; LibQUAL+; ServQUAL; alfabetización informativa; sistemas de gestión de calidad; colegio público Isabel La Católica.
Acceso en línea:https://revistas.ucm.es/index.php/RGID/article/view/37832
http://biblioteca.clacso.edu.ar/gsdl/cgi-bin/library.cgi?a=d&c=es/es-019&d=article37832oai
Aporte de:
Red de Bibliotecas Virtuales de Ciencias Sociales (CLACSO) de Consejo Latinoamericano de Ciencias Sociales
Descripción
Sumario:The purpose of this paper is to evaluate the Library of the School Isabel La Católica through the vision provided by their users, including 5-12 year old students as well as teachers. Their views and perceptions have conducted a subjective evaluation based on the ServQUAL and LibQUAL+ models, that have been adapted to the characteristics of different types of users and to the objectives of the school libraries in the Region of Madrid.

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