HEALTH SERVICE USER SATISFACTION: PSYCHOLOGICAL CONSTRUCT

Knowing about intrinsic mechanisms that explain cognitive aspects of the psychological construct of health services user satisfaction could promote changes in the approach to the study, design and implementation of new public policies regarding user satisfaction. Objective: To produce a summary of t...

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Autor principal: Padilla Meléndez, Neyra Yadira
Formato: Artículo revista
Lenguaje:Español
Publicado: Escuela de Salud Pública y Ambiente. Fac. Cs. Médicas UNC 2019
Materias:
Satisfaction
Health Services
Patient Satisfaction
Satisfacción
Servicios de Salud
Satisfacción del paciente
Acceso en línea:https://revistas.unc.edu.ar/index.php/RSD/article/view/24470
Aporte de:
Revista de Salud Pública de Universidad Nacional de Córdoba
id I10-R360-article-24470
record_format ojs
institution Universidad Nacional de Córdoba
institution_str I-10
repository_str R-360
container_title_str Revista de Salud Pública
language Español
format Artículo revista
topic Satisfaction
Health Services
Patient Satisfaction
Satisfacción
Servicios de Salud
Satisfacción del paciente
spellingShingle Satisfaction
Health Services
Patient Satisfaction
Satisfacción
Servicios de Salud
Satisfacción del paciente
Padilla Meléndez, Neyra Yadira
HEALTH SERVICE USER SATISFACTION: PSYCHOLOGICAL CONSTRUCT
topic_facet Satisfaction
Health Services
Patient Satisfaction
Satisfacción
Servicios de Salud
Satisfacción del paciente
author Padilla Meléndez, Neyra Yadira
author_facet Padilla Meléndez, Neyra Yadira
author_sort Padilla Meléndez, Neyra Yadira
title HEALTH SERVICE USER SATISFACTION: PSYCHOLOGICAL CONSTRUCT
title_short HEALTH SERVICE USER SATISFACTION: PSYCHOLOGICAL CONSTRUCT
title_full HEALTH SERVICE USER SATISFACTION: PSYCHOLOGICAL CONSTRUCT
title_fullStr HEALTH SERVICE USER SATISFACTION: PSYCHOLOGICAL CONSTRUCT
title_full_unstemmed HEALTH SERVICE USER SATISFACTION: PSYCHOLOGICAL CONSTRUCT
title_sort health service user satisfaction: psychological construct
description Knowing about intrinsic mechanisms that explain cognitive aspects of the psychological construct of health services user satisfaction could promote changes in the approach to the study, design and implementation of new public policies regarding user satisfaction. Objective: To produce a summary of the cognitive theories which explain the concept of psychological construct of health service user satisfaction. Methods: Literature review of publications which served as the bases that have influenced the most the study of user satisfaction from psychological theories and marketing to the management of health services. Results: Abstracts, book chapters, social sciences encyclopedia in ScienceDirect™, PROQUEST CENTRAL™ were initially obtained using search terms such as “Consumer” AND “Services” AND “Satisfaction”, as well as “Healthcare” AND “User” AND “Satisfaction” which were included for the period 2013-2017; 322 full text references were obtained and literature related to the origin and explanation of satisfaction psychological construct was selected (N=13). Conclusion: The description of the bases of user satisfaction construct, as well as the summary of theoretical explanatory models applicable to the real world open a new range of possibilities in the management of social communication applications, including transparency and user inclusion; however, more research is stillnecessary.
publisher Escuela de Salud Pública y Ambiente. Fac. Cs. Médicas UNC
publishDate 2019
url https://revistas.unc.edu.ar/index.php/RSD/article/view/24470
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spelling I10-R360-article-244702025-04-03T12:05:57Z HEALTH SERVICE USER SATISFACTION: PSYCHOLOGICAL CONSTRUCT Satisfacción del usuario de servicios sanitarios: El constructo psicológico SATISFAÇÃO DO USUÁRIO DE SERVIÇOS DE SAÚDE: O CONSTRUCTO PSICOLÓGICO. Padilla Meléndez, Neyra Yadira Satisfaction Health Services Patient Satisfaction Satisfacción Servicios de Salud Satisfacción del paciente Knowing about intrinsic mechanisms that explain cognitive aspects of the psychological construct of health services user satisfaction could promote changes in the approach to the study, design and implementation of new public policies regarding user satisfaction. Objective: To produce a summary of the cognitive theories which explain the concept of psychological construct of health service user satisfaction. Methods: Literature review of publications which served as the bases that have influenced the most the study of user satisfaction from psychological theories and marketing to the management of health services. Results: Abstracts, book chapters, social sciences encyclopedia in ScienceDirect™, PROQUEST CENTRAL™ were initially obtained using search terms such as “Consumer” AND “Services” AND “Satisfaction”, as well as “Healthcare” AND “User” AND “Satisfaction” which were included for the period 2013-2017; 322 full text references were obtained and literature related to the origin and explanation of satisfaction psychological construct was selected (N=13). Conclusion: The description of the bases of user satisfaction construct, as well as the summary of theoretical explanatory models applicable to the real world open a new range of possibilities in the management of social communication applications, including transparency and user inclusion; however, more research is stillnecessary. Resumen Contexto: El conocimiento sobre los mecanismos intrínsecos que explican aspectos cognitivos del constructo psicológico de la satisfacción del usuario de servicios sanitarios podría promover cambios en el enfoque del estudio, diseño e implementación de nuevas políticas públicas sobre la satisfacción. Objetivo: Generar una síntesis sobre las teorías cognitivas que explican el concepto del constructo psicológico de la satisfacción del usuario de servicios sanitarios. Métodos: Revisión de literatura, realizada mediante recopilación de publicaciones de autores que originaron las bases que más han influenciado el estudio de la satisfacción del usuario desde las teorías psicológicas y mercadotecnia hasta la gestión de servicios sanitarios. Resultados: Se obtienen inicialmente resúmenes del tema, capítulos de libros, enciclopedias de ciencias sociales en Science Direct™, PROQUEST CENTRAL™, utilizando términos de búsqueda como “Consumer” AND “Services” AND “Satisfaction”, así como “Healthcare” AND “User” AND “Satisfaction” se incluyeron para el período 2013-2017, obteniéndose 322 referencias de texto completo, de las cuales se selecciona la literatura relacionada con el origen y explicación del constructo psicológico de la satisfacción (N=13). Conclusión: La descripción de las bases del constructo de la satisfacción del usuario, así como la síntesis sobre modelos teóricos explicativos aplicables al mundo real abren un nuevo horizonte de posibilidades en la gestión dinámica de aplicaciones de comunicación social que incluyan transparencia e inclusión del usuario, aunque es necesaria más investigación. O conhecimento dos mecanismos intrínsecos que explicam os aspectos cognitivos do constructo psicológico da satisfação do usuário dos serviços de saúde pode promover mudanças no foco do estudo, desenho e implementação de novas políticas públicas de satisfação. Objetivo: Gerar uma síntese sobre teorias cognitivas que expliquem o conceito do constructo psicológico da satisfação do usuário dos serviços de saúde. Métodos: Revisão de literatura, realizada por meio da compilação de publicações de autores que originaram as bases que mais influenciaram o estudo da satisfação do usuário a partir de teorias psicológicas e marketing para a gestão dos serviços de saúde. Resultados: Inicialmente, são obtidos resumos do tópico, capítulos de livros, enciclopédias de ciências sociais no ScienceDirect ™, PROQUEST CENTRAL ™, usando termos de pesquisa como «Consumer» AND «Services» AND «Satisfaction», bem como «Healthcare» AND «User» AND “Satisfaction”, foram incluídos para o período 2013-2017, obtendo-se 322 referências emtexto completo, das quais foi selecionada literatura relacionada à origem e explicação do constructo psicológico da satisfação (N = 13). Conclusão: A descrição das bases do constructo satisfação do usuário e a síntese de modelos teóricos explicativos aplicáveis ao mundo real abrem um novo horizonte de  possibilidades no gerenciamento dinâmico de aplicativos de comunicação social que incluem transparência e inclusão do usuário, embora maiores pesquisas sejam necessárias. Escuela de Salud Pública y Ambiente. Fac. Cs. Médicas UNC 2019-12-03 info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion application/pdf https://revistas.unc.edu.ar/index.php/RSD/article/view/24470 10.31052/1853.1180.v23.n3.24470 Revista de Salud Pública; Vol. 23 Núm. 3 (2019): Revista de Salud Pública; 49-55 1852-9429 1853-1180 10.31052/1853.1180.v23.n3 spa https://revistas.unc.edu.ar/index.php/RSD/article/view/24470/28390 Derechos de autor 2019 Universidad Nacional de Córdoba https://creativecommons.org/licenses/by-nc/4.0

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