SATISFACTION OF USERS OF THE EMERGENCY ROOM AT MARACAY´S CENTRAL HOSPITAL
Abstract: Introduction: The users’ level of satisfaction must be seen as an essential indicator of the impact of care quality. The objective was to evaluate the satisfaction of the user of the Emergency Room at Maracay’s Central Hospital. Methodology: Descriptive crosssectional research was performe...
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| Autores principales: | , , , |
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| Formato: | Artículo revista |
| Lenguaje: | Español |
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Escuela de Salud Pública y Ambiente. Fac. Cs. Médicas UNC
2017
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| Acceso en línea: | https://revistas.unc.edu.ar/index.php/RSD/article/view/15151 |
| Aporte de: |
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I10-R360-article-15151 |
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ojs |
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Universidad Nacional de Córdoba |
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I-10 |
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R-360 |
| container_title_str |
Revista de Salud Pública |
| language |
Español |
| format |
Artículo revista |
| topic |
Public health User’s Satisfaction Care quality. Salud publica Satisfacción del Usuario Calidad asistencial |
| spellingShingle |
Public health User’s Satisfaction Care quality. Salud publica Satisfacción del Usuario Calidad asistencial Gómez Guerra, Wuilman Edith Dávila L., Fanny J. Campins R., Rafael A. Colmenarez D., Stefanny SATISFACTION OF USERS OF THE EMERGENCY ROOM AT MARACAY´S CENTRAL HOSPITAL |
| topic_facet |
Public health User’s Satisfaction Care quality. Salud publica Satisfacción del Usuario Calidad asistencial |
| author |
Gómez Guerra, Wuilman Edith Dávila L., Fanny J. Campins R., Rafael A. Colmenarez D., Stefanny |
| author_facet |
Gómez Guerra, Wuilman Edith Dávila L., Fanny J. Campins R., Rafael A. Colmenarez D., Stefanny |
| author_sort |
Gómez Guerra, Wuilman Edith |
| title |
SATISFACTION OF USERS OF THE EMERGENCY ROOM AT MARACAY´S CENTRAL HOSPITAL |
| title_short |
SATISFACTION OF USERS OF THE EMERGENCY ROOM AT MARACAY´S CENTRAL HOSPITAL |
| title_full |
SATISFACTION OF USERS OF THE EMERGENCY ROOM AT MARACAY´S CENTRAL HOSPITAL |
| title_fullStr |
SATISFACTION OF USERS OF THE EMERGENCY ROOM AT MARACAY´S CENTRAL HOSPITAL |
| title_full_unstemmed |
SATISFACTION OF USERS OF THE EMERGENCY ROOM AT MARACAY´S CENTRAL HOSPITAL |
| title_sort |
satisfaction of users of the emergency room at maracay´s central hospital |
| description |
Abstract: Introduction: The users’ level of satisfaction must be seen as an essential indicator of the impact of care quality. The objective was to evaluate the satisfaction of the user of the Emergency Room at Maracay’s Central Hospital. Methodology: Descriptive crosssectional research was performed with an intentional no probability sample from internal and external hospital users.A questionnaire validated by experts’ judgment was used and reliability of 0.86 determined by Combrach´s Alpha. Results: According to the external user, attention quality is related to the variables of cleanliness and tidiness (58%), safety (48%), medical team (57%), waiting time (48%), medical staff behavior (42%); and nurses behavior (48%) which greatly influenced the positive perception of attention quality. Whereas for the internal user the variables related to attention quality were physical space and distribution (42%), cleanliness and tidiness (60%) and training received by health care staff (33%). Conclusions: The analysis offers valid information to generate convenient answers and optimize health resources at Maracay’s Central Hospital. |
| publisher |
Escuela de Salud Pública y Ambiente. Fac. Cs. Médicas UNC |
| publishDate |
2017 |
| url |
https://revistas.unc.edu.ar/index.php/RSD/article/view/15151 |
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2024-09-03T22:26:19Z |
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I10-R360-article-151512025-04-03T12:06:33Z SATISFACTION OF USERS OF THE EMERGENCY ROOM AT MARACAY´S CENTRAL HOSPITAL Satisfacción del usuario en la emergencia del Hospital Central de Maracay SATISFAÇÃO DE O USUÁRIO NA EMERGÊNCIA DO HOSPITAL CENTRAL DE MARACAY Gómez Guerra, Wuilman Edith Dávila L., Fanny J. Campins R., Rafael A. Colmenarez D., Stefanny Public health User’s Satisfaction Care quality. Salud publica Satisfacción del Usuario Calidad asistencial Abstract: Introduction: The users’ level of satisfaction must be seen as an essential indicator of the impact of care quality. The objective was to evaluate the satisfaction of the user of the Emergency Room at Maracay’s Central Hospital. Methodology: Descriptive crosssectional research was performed with an intentional no probability sample from internal and external hospital users.A questionnaire validated by experts’ judgment was used and reliability of 0.86 determined by Combrach´s Alpha. Results: According to the external user, attention quality is related to the variables of cleanliness and tidiness (58%), safety (48%), medical team (57%), waiting time (48%), medical staff behavior (42%); and nurses behavior (48%) which greatly influenced the positive perception of attention quality. Whereas for the internal user the variables related to attention quality were physical space and distribution (42%), cleanliness and tidiness (60%) and training received by health care staff (33%). Conclusions: The analysis offers valid information to generate convenient answers and optimize health resources at Maracay’s Central Hospital. Introducción: El nivel de satisfacción de los usuarios debe ser visto como un indicador fundamental del Impacto de calidad asistencial. El objetivo fue evaluar la satisfacción del usuario de la Emergencia del Hospital Central de Maracay. Metodología se realizo una investigación descriptiva de corte transversal con una muestra no probabilística intencional a partir de los usuarios externos e internos del Hospital. Se utilizó como instrumento un cuestionario validado por juicio de expertos y la confiabilidad determinada por Alfa de Combrach de 0,86. Resultados Según el usuario externo la calidad de atención se relaciona con las variables limpieza y orden (58%), seguridad (48%), equipos médicos quirúrgicos (57%), tiempo para ser atendido (48%), trato de personal médico (42%) y de enfermería (48%) influyeron de manera determinante en la percepción positiva de la calidad de atención. Mientras que para el usuario interno las variables relacionadas a calidad de atención fueron el espacio físico y la distribución de los mismos (42%), la limpieza y orden (60%) y la capacitación que recibe el personal de salud (33%). Conclusiones: El análisis proporciona información válida para generar respuestas oportunas y optimizar los recursos sanitarios en el Hospital Central de Maracay. Resumo: Introdução: o nível de satisfação dos usuários deve ser visto como um indicador fundamental do impacto da qualidade dos cuidados. O objetivo foi avaliar a satisfação do usuário do Hospital Central de Emergência Maracay. Metodologia: uma pesquisa descritiva transversal foi realizada com uma amostra intencional não-probabilística dos usuários externos e internos do Hospital. Um questionário validado por julgamento de especialistas e a confiabilidade determinada pelo Combrach Alpha de 0,86 foi usado como instrumento. Resultados De acordo com o usuário externo, a qualidade dos cuidados está relacionada às variáveis de limpeza e ordem (58%), segurança (48%), equipamento médico cirúrgico (57%), tempo a ser atendidos (48%), 42%) e enfermagem (48%) tiveram influência decisiva na percepção positiva da qualidade dos cuidados. Enquanto para o usuário interno as variáveis relacionadas à qualidade de atendimento foram espaço físico e distribuição (42%), limpeza e ordem (60%) e treinamento recebido pelo pessoal de saúde (33%). Conclusões: a análise fornece informações válidas para gerar respostas oportunas e otimizar recursos de saúde no Hospital Central de Maracay. Escuela de Salud Pública y Ambiente. Fac. Cs. Médicas UNC 2017-09-29 info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion application/pdf https://revistas.unc.edu.ar/index.php/RSD/article/view/15151 10.31052/1853.1180.v21.n2.15151 Revista de Salud Pública; Vol. 21 Núm. 2 (2017): Revista de Salud Pública; 88-98 1852-9429 1853-1180 10.31052/1853.1180.v21.n2 spa https://revistas.unc.edu.ar/index.php/RSD/article/view/15151/17924 Derechos de autor 2017 Universidad Nacional de Córdoba https://creativecommons.org/licenses/by-nc/4.0 |