SATISFACTION OF USERS OF THE EMERGENCY ROOM AT MARACAY´S CENTRAL HOSPITAL
Abstract: Introduction: The users’ level of satisfaction must be seen as an essential indicator of the impact of care quality. The objective was to evaluate the satisfaction of the user of the Emergency Room at Maracay’s Central Hospital. Methodology: Descriptive crosssectional research was performe...
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| Autores principales: | , , , |
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| Formato: | Artículo revista |
| Lenguaje: | Español |
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Escuela de Salud Pública y Ambiente. Fac. Cs. Médicas UNC
2017
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| Materias: | |
| Acceso en línea: | https://revistas.unc.edu.ar/index.php/RSD/article/view/15151 |
| Aporte de: |
| Sumario: | Abstract: Introduction: The users’ level of satisfaction must be seen as an essential indicator of the impact of care quality. The objective was to evaluate the satisfaction of the user of the Emergency Room at Maracay’s Central Hospital. Methodology: Descriptive crosssectional research was performed with an intentional no probability sample from internal and external hospital users.A questionnaire validated by experts’ judgment was used and reliability of 0.86 determined by Combrach´s Alpha. Results: According to the external user, attention quality is related to the variables of cleanliness and tidiness (58%), safety (48%), medical team (57%), waiting time (48%), medical staff behavior (42%); and nurses behavior (48%) which greatly influenced the positive perception of attention quality. Whereas for the internal user the variables related to attention quality were physical space and distribution (42%), cleanliness and tidiness (60%) and training received by health care staff (33%). Conclusions: The analysis offers valid information to generate convenient answers and optimize health resources at Maracay’s Central Hospital. |
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