DEVELOPMENT OF HUMAN TALENT THROUGH THE APPLICATION OF THE THEORY OF CONFLICT PATTERNS

The objective of the present report (“Development of Human Talent through the Implementation of the Theory of Patterns of Conflict”) was to devise strategies for the resolution of the conflicts presented by the healthcare teams belonging to the Zone 5 of the Primary Health Care Department of the Mun...

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Autores principales: Colella, Gabriela Alejandra, Díaz, Susana
Formato: Artículo revista
Lenguaje:Español
Publicado: Escuela de Enfermería- Facultad de Ciencias Médicas-Universidad Nacional de Córdoba 2022
Materias:
Enfermería- Estrategia – Patrones de conflictos- Negociación.
Español
Nursing. Strategy. Conflict patterns. Negotiation.
Enfermagem- Estratégia - Padrões de conflito- Negociação
Acceso en línea:https://revistas.unc.edu.ar/index.php/revcs/article/view/38542
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Crear en Salud de Universidad Nacional de Córdoba
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institution Universidad Nacional de Córdoba
institution_str I-10
repository_str R-292
container_title_str Crear en Salud
language Español
format Artículo revista
topic Enfermería- Estrategia – Patrones de conflictos- Negociación.
Español
Nursing. Strategy. Conflict patterns. Negotiation.
Enfermagem- Estratégia - Padrões de conflito- Negociação
spellingShingle Enfermería- Estrategia – Patrones de conflictos- Negociación.
Español
Nursing. Strategy. Conflict patterns. Negotiation.
Enfermagem- Estratégia - Padrões de conflito- Negociação
Colella, Gabriela Alejandra
Díaz, Susana
DEVELOPMENT OF HUMAN TALENT THROUGH THE APPLICATION OF THE THEORY OF CONFLICT PATTERNS
topic_facet Enfermería- Estrategia – Patrones de conflictos- Negociación.
Español
Nursing. Strategy. Conflict patterns. Negotiation.
Enfermagem- Estratégia - Padrões de conflito- Negociação
author Colella, Gabriela Alejandra
Díaz, Susana
author_facet Colella, Gabriela Alejandra
Díaz, Susana
author_sort Colella, Gabriela Alejandra
title DEVELOPMENT OF HUMAN TALENT THROUGH THE APPLICATION OF THE THEORY OF CONFLICT PATTERNS
title_short DEVELOPMENT OF HUMAN TALENT THROUGH THE APPLICATION OF THE THEORY OF CONFLICT PATTERNS
title_full DEVELOPMENT OF HUMAN TALENT THROUGH THE APPLICATION OF THE THEORY OF CONFLICT PATTERNS
title_fullStr DEVELOPMENT OF HUMAN TALENT THROUGH THE APPLICATION OF THE THEORY OF CONFLICT PATTERNS
title_full_unstemmed DEVELOPMENT OF HUMAN TALENT THROUGH THE APPLICATION OF THE THEORY OF CONFLICT PATTERNS
title_sort development of human talent through the application of the theory of conflict patterns
description The objective of the present report (“Development of Human Talent through the Implementation of the Theory of Patterns of Conflict”) was to devise strategies for the resolution of the conflicts presented by the healthcare teams belonging to the Zone 5 of the Primary Health Care Department of the Municipality of Córdoba, from March to May of 2019, during onsite practices. The nurses directly benefited from this since, through the application of the CATDOS tool, they acquired tools to identify conflict patterns that emerge in the external and internal medium of the organization. During this process, the methodology involved operative negotiation strategies, which resulted in a proposal that allowed to address the issues at stake. It was necessary to do an ex-ante evaluation to define the problem, a process evaluation to value the efficiency of the activities and an ex-post evaluation that provided information on the group’s behavior and dynamics. Such experience resulted in learning that is useful in transforming the organizational culture, by recognizing the institution as an ever-changing medium in which conflicts are opportunities for the development of individuals and for the growth of the organization.
publisher Escuela de Enfermería- Facultad de Ciencias Médicas-Universidad Nacional de Córdoba
publishDate 2022
url https://revistas.unc.edu.ar/index.php/revcs/article/view/38542
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last_indexed 2024-09-03T20:10:09Z
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spelling I10-R292-article-385422022-08-23T21:54:19Z DEVELOPMENT OF HUMAN TALENT THROUGH THE APPLICATION OF THE THEORY OF CONFLICT PATTERNS Desarrollo del talento humano a través de la aplicación de la teoría de los patrones de conflicto DESENVOLVIMENTO DO TALENTO HUMANO ATRAVÉS DA APLICAÇÃO DA TEORIA DOS PADRÕES DE CONFLITO Colella, Gabriela Alejandra Díaz, Susana Enfermería- Estrategia – Patrones de conflictos- Negociación. Español Nursing. Strategy. Conflict patterns. Negotiation. Enfermagem- Estratégia - Padrões de conflito- Negociação The objective of the present report (“Development of Human Talent through the Implementation of the Theory of Patterns of Conflict”) was to devise strategies for the resolution of the conflicts presented by the healthcare teams belonging to the Zone 5 of the Primary Health Care Department of the Municipality of Córdoba, from March to May of 2019, during onsite practices. The nurses directly benefited from this since, through the application of the CATDOS tool, they acquired tools to identify conflict patterns that emerge in the external and internal medium of the organization. During this process, the methodology involved operative negotiation strategies, which resulted in a proposal that allowed to address the issues at stake. It was necessary to do an ex-ante evaluation to define the problem, a process evaluation to value the efficiency of the activities and an ex-post evaluation that provided information on the group’s behavior and dynamics. Such experience resulted in learning that is useful in transforming the organizational culture, by recognizing the institution as an ever-changing medium in which conflicts are opportunities for the development of individuals and for the growth of the organization. El presente informe “Desarrollo del Talento Humano a través de la aplicación de la Teoría de los Patrones del Conflicto” tuvo por objetivo diseñar estrategias para la resolución de conflictos que presentaban los equipos de salud pertenecientes a la Zona cinco de la Dirección de Atención Primaria de la Salud de la Municipalidad de Córdoba, de marzo a mayo del 2019 al realizar prácticas en terreno. Los beneficiarios directos fueron los enfermeros, ya que mediante la aplicación de la herramienta CATDOS adquirieron herramientas para identificar patrones de conflictos que surgen a través del medio externo e interno de la organización. En este proceso,como metodología se aplicaron estrategias operativas de negociación, concluyendo en una propuesta que permitió direccionar la problemática abordada. Fue preciso realizar evaluación ex antes para definir el problema, evaluación de proceso para valorar la eficiencia de las actividades y evaluación ex post que suministró información sobre el comportamiento grupal y su dinámica. Dicha experiencia determinó como resultado aprendizajes para poder transformar la cultura organizacional reconociendo a la institución como un medio cambiante en donde los conflictos son oportunidades que permiten el desarrollo de las personas y el crecimiento de la organización. Este relatório “Desenvolvimento do Talento Humano através da aplicação da Teoria dos Padrões de Conflito” teve como objetivo traçar estratégias para a resolução de conflitos apresentados pelas equipes de saúde pertencentes à zona cinco da Direção de Saúde de Atenção Primária do Município de Córdoba, de março a maio de 2019 na realização de práticas em campo. Os beneficiários diretos foram os enfermeiros, pois ao aplicarem a ferramenta CATDOS adquiriram ferramentas para identificar padrões de conflitos que surgem através do ambiente externo e interno da organização. Nesse processo, as estratégias operacionais de negociação foram aplicadas como metodologia, concluindo em uma proposta que permitiu abordar o problema abordado. Foi necessário realizar uma avaliação ex-antes para definir o problema, uma avaliação de processo para avaliar a eficiência das atividades e uma avaliação ex-post que forneceu informações sobre o comportamento do grupo e sua dinâmica. Essa experiência determinou como resultado aprender a ser capaz de transformar a cultura organizacional, reconhecendo a instituição como um ambiente de mudanças onde os conflitos são oportunidades que permitem o desenvolvimento das pessoas e o crescimento da organização. Escuela de Enfermería- Facultad de Ciencias Médicas-Universidad Nacional de Córdoba 2022-08-23 info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion application/pdf https://revistas.unc.edu.ar/index.php/revcs/article/view/38542 Crear en Salud; Núm. 18 (2022): CREAR EN SALUD 2718-8027 1852-7930 spa https://revistas.unc.edu.ar/index.php/revcs/article/view/38542/38586 https://creativecommons.org/licenses/by-nc/4.0

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