DEVELOPMENT OF HUMAN TALENT THROUGH THE APPLICATION OF THE THEORY OF CONFLICT PATTERNS
The objective of the present report (“Development of Human Talent through the Implementation of the Theory of Patterns of Conflict”) was to devise strategies for the resolution of the conflicts presented by the healthcare teams belonging to the Zone 5 of the Primary Health Care Department of the Mun...
Guardado en:
| Autores principales: | , |
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| Formato: | Artículo revista |
| Lenguaje: | Español |
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Escuela de Enfermería- Facultad de Ciencias Médicas-Universidad Nacional de Córdoba
2022
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| Materias: | |
| Acceso en línea: | https://revistas.unc.edu.ar/index.php/revcs/article/view/38542 |
| Aporte de: |
| Sumario: | The objective of the present report (“Development of Human Talent through the Implementation of the Theory of Patterns of Conflict”) was to devise strategies for the resolution of the conflicts presented by the healthcare teams belonging to the Zone 5 of the Primary Health Care Department of the Municipality of Córdoba, from March to May of 2019, during onsite practices. The nurses directly benefited from this since, through the application of the CATDOS tool, they acquired tools to identify conflict patterns that emerge in the external and internal medium of the organization. During this process, the methodology involved operative negotiation strategies, which resulted in a proposal that allowed to address the issues at stake. It was necessary to do an ex-ante evaluation to define the problem, a process evaluation to value the efficiency of the activities and an ex-post evaluation that provided information on the group’s behavior and dynamics. Such experience resulted in learning that is useful in transforming the organizational culture, by recognizing the institution as an ever-changing medium in which conflicts are opportunities for the development of individuals and for the growth of the organization. |
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