Cita APA (7a ed.)

(2005). Bank of America & First Direct Case Studies: Improving Customer Service Through Financial Innovations. Marketline.

Cita Chicago Style (17a ed.)

Bank of America & First Direct Case Studies: Improving Customer Service Through Financial Innovations. Marketline, 2005.

Cita MLA (8a ed.)

Bank of America & First Direct Case Studies: Improving Customer Service Through Financial Innovations. Marketline, 2005.