Cita APA (7a ed.)

(1999). Insights to performance excellence 1999: An inside look at the 1999 Baldrige Award Criteria (1a. ed.). ASQ.

Cita Chicago Style (17a ed.)

Insights to Performance Excellence 1999: An Inside Look at the 1999 Baldrige Award Criteria. 1a. ed. Wisconsin: ASQ, 1999.

Cita MLA (8a ed.)

Insights to Performance Excellence 1999: An Inside Look at the 1999 Baldrige Award Criteria. 1a. ed. ASQ, 1999.