Cita APA (7a ed.)

Bustard, D. (2000). Systems modeling for business process improvement. Artech House.

Cita Chicago Style (17a ed.)

Bustard, David. Systems Modeling for Business Process Improvement. London: Artech House, 2000.

Cita MLA (8a ed.)

Bustard, David. Systems Modeling for Business Process Improvement. Artech House, 2000.