Cita APA (7a ed.)

Mora, M., Marx Gómez, J., Garrido, L., & Pérez, F. C. (2014). Engineering and Management of IT-based Service Systems: An Intelligent Decision-Making Support Systems Approach. Springer Berlin Heidelberg : Imprint: Springer.

Cita Chicago Style (17a ed.)

Mora, Manuel, Jorge Marx Gómez, Leonardo Garrido, y Francisco Cervantes Pérez. Engineering and Management of IT-based Service Systems: An Intelligent Decision-Making Support Systems Approach. Berlin, Heidelberg: Springer Berlin Heidelberg : Imprint: Springer, 2014.

Cita MLA (8a ed.)

Mora, Manuel, et al. Engineering and Management of IT-based Service Systems: An Intelligent Decision-Making Support Systems Approach. Springer Berlin Heidelberg : Imprint: Springer, 2014.