Cita APA (7a ed.)

AT Kearney. (2001). Your customer, your boss: A lifecycle perspective on customer relationship management. AT Kearney.

Cita Chicago Style (17a ed.)

AT Kearney. Your Customer, Your Boss: A Lifecycle Perspective on Customer Relationship Management. Chicago: AT Kearney, 2001.

Cita MLA (8a ed.)

AT Kearney. Your Customer, Your Boss: A Lifecycle Perspective on Customer Relationship Management. AT Kearney, 2001.