Cita APA (7a ed.)

Aalst, W. v. d., Desel, J., & Oberweis, A. (2000). Business process management: Models, techniques, and empirical studies. Springer.

Cita Chicago Style (17a ed.)

Aalst, Wil van der, Jörg Desel, y Andreas Oberweis. Business Process Management: Models, Techniques, and Empirical Studies. Berlin: Springer, 2000.

Cita MLA (8a ed.)

Aalst, Wil van der, et al. Business Process Management: Models, Techniques, and Empirical Studies. Springer, 2000.