OM-Companion to Productions and operations management : total quality and responsiveness /
| Autor principal: | |
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| Otros Autores: | |
| Formato: | Libro |
| Lenguaje: | Español |
| Publicado: |
New York :
McGraw-Hill,
1995
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| Edición: | 1st. ed. |
| Materias: | |
| Aporte de: | Registro referencial: Solicitar el recurso aquí |
Tabla de Contenidos:
- Customer satisfaction report
- Overture
- Act One. Enlarging the plating field: operational challenges of global enterprises
- Act Two. A focus on service operations
- Act Three. The pom storyteller
- Act Four. The pom decision tools: an overview
- Act Five. The complementary student manual.