Cita APA (7a ed.)

Watson-Delestrée, A. (1997). Basic telephone training: A basic course in telephone language and skills. Language Teaching.

Cita Chicago Style (17a ed.)

Watson-Delestrée, Anne. Basic Telephone Training: A Basic Course in Telephone Language and Skills. London: Language Teaching, 1997.

Cita MLA (8a ed.)

Watson-Delestrée, Anne. Basic Telephone Training: A Basic Course in Telephone Language and Skills. Language Teaching, 1997.